You can easily upload your 3D model directly on our platform. We support a variety of file formats, and once uploaded and paid for, we’ll automatically process your design for production.

Once your design is uploaded, our system instantly calculates the production cost and estimated delivery time based on material choice, complexity, and quantity. You will receive all the details before confirming your order. Prices and delivery time may vary over time, please see our Terms & Conditions for more details.

We collaborate with trusted suppliers and casting experts from the USA, Europe, Canada and India, ensuring top-tier craftsmanship for every project.

We take care of the entire logistics process. Once your order is complete, it is securely packaged and shipped directly to your chosen address. 

We use UPS for shipping, the applied service would be UPS Standard or UPS Express Saver, depending on your location. Please note that our shipments are sent under Delivery Duty Unpaid (DDU) terms, meaning any import duties or taxes will need to be paid by you upon delivery. 

For optimal results with lost wax casting, we recommend a minimum wall thickness of 0.8mm to ensure structural integrity and proper casting. Typically, only one part can be cast per mold, though exceptions for two parts may be possible depending on the model’s complexity. The process captures fine details as small as 0.4mm.

In terms of accuracy, deviations can vary based on the dimension, as tolerances are directional. For a polished finish, typical deviations are around 2.5%, with material removal ranging from 0.30-0.45mm. For a natural finish, deviations are closer to 1.5%, with 0.20-0.30mm of material removal.

For specific components such as ring diameters, our skilled craftsmanship ensures a high level of precision, often closely matching the original design file.

Yes, we will securely store your files after purchase to create a personal library for your convenience. However, we do not claim any intellectual property (IP) rights or ownership over your files. The files remain fully your property. We store them solely to provide you with easy access for future use. You are free to request the deletion of your stored files at any time

As a Netherlands-based business, VAT (Value Added Tax) is applied to all orders shipped within the EU. The VAT rate depends on the destination country and is calculated based on local VAT rates, in compliance with EU VAT regulations.

If you are a registered business within the EU (outside of the Netherlands) and provide a valid VAT number during checkout, no VAT will be charged, as the reverse charge mechanism will apply. However, Dutch businesses must still pay VAT, even with a valid VAT number.

For orders shipped outside the EU, VAT will not be applied at checkout. However, please be aware that you may be responsible for paying import duties, taxes, or customs fees upon delivery, depending on your country’s regulations. We recommend checking with your local customs office for more details on these charges.

The need to pay customs duties or taxes on your order depends on the value of your order and the customs regulations of your country. For international orders, we operate under Delivery Duty Unpaid (DDU) terms. This means that any import duties, taxes, or customs fees are determined by your local customs authorities and may apply if your order exceeds the duty-free threshold in your country. If applicable, these charges will be your responsibility upon delivery. We strongly advise checking with your local customs office to understand the applicable thresholds and fees for your specific location.